1337s Forums
Would you like to react to this message? Create an account in a few clicks or log in to continue.

HELP Please, Booting Issues and I'm in over my head

5 posters

Go down

HELP Please, Booting Issues and I'm in over my head Empty HELP Please, Booting Issues and I'm in over my head

Post by Changa Sat Apr 06, 2019 6:06 pm

So I was trying to use MDart to reset the Admin password that my ex-fiancee had put on the computer when it was new.  I went into BIOS and added "new boot option" to try and boot from USB.  Well, now not only does it NOT boot from USB, it only powers on for about 15 seconds then shuts down.  I know the computer is a Dell XPS, but of course he removed the service tag from the bottom....so I can't even tell exactly what system it is. And .my Dell account was under his email. So I can't even go to their support page and download BIOS there.  

I tried holding CTRL and ESC and then plugging in the AC Adapter.  It never took me into a BIOS Recovery screen.  It did flash an orange light 3x and then a white light 3x (light is located on the front of the computer under the mouse pad.)

It was running Windows 10, and I was able to get into one user account with limited permissions.  

I have two years worth of data on the hard drive...photos, reports and biz stuff.  Hoping you guys have some "good" news for me that I didn't just brick this machine.  My ex was super tech savvy, and I learned just enough to (obviously) be dangerous.

Any info/help is greatly appreciated. Sad   affraid
Changa
Changa


Posts : 2
1337s Points : 4
Joined 1337s : 2019-04-06

Back to top Go down

HELP Please, Booting Issues and I'm in over my head Empty Re: HELP Please, Booting Issues and I'm in over my head

Post by rcrump02 Mon Apr 15, 2019 9:27 am

Can you take the hard drive out of the computer and connect it another computer on a docking station to see if can access the files?
rcrump02
rcrump02


Posts : 11
1337s Points : 11
Joined 1337s : 2018-08-04

Back to top Go down

The author of this message was banned from the forum - See the message

The author of this message was banned from the forum - See the message

HELP Please, Booting Issues and I'm in over my head Empty Re: HELP Please, Booting Issues and I'm in over my head

Post by blatnik Wed Jul 24, 2019 2:58 am

Try to access the data on drive from another computer
blatnik
blatnik


Posts : 3
1337s Points : 3
Joined 1337s : 2019-07-24

Back to top Go down

HELP Please, Booting Issues and I'm in over my head Empty Re: HELP Please, Booting Issues and I'm in over my head

Post by Sponsored content


Sponsored content


Back to top Go down

Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum